Privacy Policy

Introduction

CoreGrid Media, operated by Ed Jaydon Niyukuri as a sole trader ("we," "us," "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coregrid.site and use our photography and video production services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request a quote, or use our services, we may collect:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Information about your photography or video needs, preferences, and requirements
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Messages, files, photos, videos, or other content you send us
• Service Preferences: Your preferences regarding our services and communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Log Data: IP address, browser type, pages visited, time and date of visits, time spent on pages
• Device Information: Device type, operating system, screen resolution, and unique device identifiers
• Cookies: Small data files stored on your device to enhance website functionality and analyze usage
• Analytics Data: Website interaction data collected through analytics tools

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver our photography and video production services
• To communicate with you about your projects, inquiries, and service requests
• To process payments and send invoices and receipts
• To send you updates about your projects and service-related information
• To send marketing communications if you have opted in (you can opt-out anytime)
• To improve our website, services, and customer experience
• To analyze website usage and optimize performance
• To prevent fraud, ensure security, and comply with legal obligations
• To respond to legal requests and prevent harm

3. Legal Basis for Processing (GDPR Compliance)

For clients in the European Union and United Kingdom, our legal bases for processing your personal data include:

• Contractual Necessity: Processing necessary to fulfill our service agreements with you
• Legitimate Interests: Our legitimate business interests in providing quality services and operating our business
• Consent: Your explicit consent for specific purposes such as marketing communications
• Legal Compliance: Processing required to comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (PayPal, Stripe, etc.)
• Cloud storage providers for file hosting and delivery
• Email service providers for communications
• Website hosting and analytics providers

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others

4.3 Business Transfers

If CoreGrid Media is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Project files and communications: Retained for the duration of the project plus 2 years
• Payment and billing information: Retained for 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: Typically 26 months

You can request deletion of your data at any time by contacting us, subject to legal retention requirements.

6. Your Privacy Rights

6.1 General Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications at any time

6.2 GDPR Rights (EU/UK Residents)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Request restriction of processing in certain circumstances
• Object to Processing: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Lodge a Complaint: File a complaint with your local data protection authority

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: jaydon@coregrid.site
• Phone: +44 7585 630535

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure storage of files and communications
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Use of reputable third-party service providers with strong security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and service provider websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take prompt steps to delete such information.

11. International Data Transfers

As we serve clients in both the UK and USA, your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your home country. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify you by email if the changes significantly affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Your Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.